Shipping & Returns

 

For UK (not including Ireland) orders we aim to deliver your goods within 2 to 5 working days of the order being placed.

For rest of the World please allow 5 to 12 working days.

Parcels are sent either via the Royal Mail's Recorded Delivery First Class mail, or larger items may be sent via a courier service..We can dispatch your goods to your work address if you wish.

Bank holidays and postal disputes will affect our delivery times, and they may very occasionally be affected by operational matters.

If you are concerned about your goods please do not hesitate to contact us we are here to help.

Return of Goods

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This does not apply to prints and other personalised products. Due to the nature of our products we cannot accept opened products back. Any faults or damages must be reported within 7 days. Unwanted items must be returned to us unopened within 7 days. We will only refund the item cost postage cost for the actual delivery, which may be more than invoiced. If it is a large order it will not be refunded and return postage will be paid by the customer.

To cancel this contract, please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven days of the date that the item was delivered to you. The return address is:

Mind Games
Unit 7 The Forum
Metro Centre
Gateshead
Tyne and Wear
NE11 9XR

You will be responsible for the costs of returning the goods. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

For your protection, we recommend that customers in the UK and Ireland take advantage of the insurance included in our Special Next-Day delivery service if the value of the return is more than £50.

Partner site www.puzzleboxdirect.co.uk

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